Frequently Asked Questions
About Our Fresh Meals
Q: Are Pet Gourmet Fresh Meals complete nutrition or a food topper?
A: Our Fresh Meals are nutritionally complete and balanced. They're designed to be your dog's primary food. Each recipe meets your dog's complete nutritional requirements.
Q: What makes Pet Gourmet different from other dog food?
A: We use human-grade ingredients—the same quality you'd serve your family. Every meal is freshly prepared in Hyderabad using gentle, kitchen-style cooking and delivered within 24 hours. No preservatives, no artificial colors, just real food.
Q: How do I know how much to feed my dog?
A: We eliminate all guesswork. Our custom-built algorithm calculates the exact portion your dog needs based on their weight and activity level. Each pouch is pre-portioned—just open and serve.
Q: Can puppies or senior dogs eat Pet Gourmet Fresh Meals?
A: Our recipes are formulated for adult dogs of all breeds. For puppies or senior dogs with specific nutritional needs, please contact us at +91 9100133666 for guidance.
Delivery & Storage
Q: Where do you deliver?
A: We currently deliver only within Hyderabad and Secunderabad.
Q: How quickly will my order arrive?
A: All meals are delivered within 24 hours of cooking. We deliver every alternate morning to ensure you always have fresh food ready.
Q: How is the food packaged?
A: Meals are vacuum-sealed and delivered at 0–4°C to lock in freshness and preserve quality.
Q: How long do the meals stay fresh?
A: Store pouches in the refrigerator for up to 6 days. If you freeze them immediately and keep them frozen throughout, they'll stay fresh for up to 30 days.
Q: What if my delivery arrives and I'm not home?
A: Please inform us at least 24 hours in advance if you need to reschedule or pause a delivery. Contact us at +91 9100133666.
Q: What if a pack arrives warm or damaged?
A: Contact us immediately at +91 9100133666 within 24 hours of delivery. While we cannot accept returns on perishable products, we'll work with you to resolve any quality issues.
Transitioning to Fresh Food
Q: How do I switch my dog from kibble to fresh food?
A: Most dogs transition smoothly within 2–3 days. We recommend introducing Pet Gourmet gradually if your dog is coming from a different diet, though many dogs adapt immediately to fresh food.
Q: What if my dog is a picky eater?
A: Fresh, aromatic meals are highly palatable. Most picky eaters respond enthusiastically to real food. If your dog doesn't enjoy the meals, contact us—we offer refunds for the remaining subscription amount.
Q: Can I rotate between different proteins?
A: Yes! Rotating between Chicken, Lamb and Vegetarian recipes is a great way to provide variety and a broader nutrient profile.
Subscriptions & Payments
Q: How do subscriptions work?
A: Choose your recipe and subscription length (from 2 days to 60 days) based on your dog's size. Meals are delivered every alternate morning automatically.
Q: Can I pause or cancel my subscription?
A: Yes. Contact us at least 24 hours in advance at +91 9100133666 to pause, delay or cancel upcoming deliveries.
Q: What is your refund policy?
A: Since our meals are perishable, we cannot accept returns. However, if your dog doesn't enjoy the food or if there's any issue, we offer refunds for the unused balance of your subscription. Contact us at +91 9100133666.
Contact & Support
Q: How can I reach Pet Gourmet?
A: WhatsApp or call us at +91 9100133666. We respond within 24 hours.
Q: Do you have a physical location I can visit?
A: We operate from Hyderabad. For any questions or to learn more about our kitchen and process, reach out via WhatsApp at +91 9100133666.
Ingredients & Quality
Q: What ingredients do you use in Pet Gourmet Fresh Meals?
A: We cook with whole ingredients you recognize: fresh chicken or lamb, brown rice or barley, bone broth, vegetables such as pumpkin, carrots and spinach, and nutrient-rich additions like chia seeds, flax seed powder and cold-pressed oils. Our vegetarian recipe uses cottage cheese, red kidney beans and wholesome grains. There are no fillers, by-products, artificial flavours or preservatives in any of our meals.
Q: Are your ingredients human-grade and free from additives?
A: Yes. Our recipes are made from human-grade meat, vegetables and grains. We avoid highly processed ingredients and artificial preservatives. Research shows that mildly cooked, human-grade diets are highly digestible and produce lower stool volumes than extruded kibble. This approach lets us deliver clean, real food that nourishes your dog.
Q: Where do you source your meat and vegetables?
A: We work with trusted local suppliers in and around Hyderabad who prioritise quality and humane practices. By sourcing close to our kitchen, we can ensure freshness and traceability.
Q: Do your meals meet nutrition standards?
A: Yes. Our recipes are formulated by canine nutritionists to be complete and balanced for adult dogs. They provide appropriate levels of protein, fat, carbohydrates, vitamins and minerals for everyday feeding. Always consult your veterinarian if your dog has special medical conditions.
Cooking & Preparation
Q: How are your Fresh Meals prepared?
A: We cook in small batches using gentle heat and minimal processing. Ingredients are added in stages to preserve texture and nutrients, then the meals are vacuum-sealed for freshness. Meals are delivered within 24 hours of cooking and should be stored in the refrigerator.
Q: Do you use any preservatives?
A: No. Fresh Meals contain no chemical preservatives or additives. Because they are truly fresh, they have a shorter shelf life than shelf-stable food. Proper refrigeration keeps them fresh for up to 6 days. When frozen, they have a shelf life of upto 30 days.
Q: How long do the meals stay fresh?
A: If refrigerated at 4°C or below, our meals stay fresh for up to 6 days. For longer storage you can freeze the meals, but always thaw in the refrigerator and serve at room temperature.
Nutrition & Benefits
Q: Why feed fresh, gently cooked food instead of kibble?
A: Fresh diets offer higher digestibility and cleaner ingredients. Studies indicate that human-grade cooked diets are highly digestible and produce lower stool volumes compared with extruded kibble. Vet-approved sources also note that fresh diets can improve coat quality and energy levels. Benefits include better digestion and nutrient absorption, cleaner ingredients free from fillers, and improved coat and vitality.
Q: Will fresh food help my dog's digestion and coat?
A: Many owners see improvements in stool consistency, digestion and coat shine within a few weeks. Because fresh ingredients are gently cooked and free from fillers, they are easier to digest, and the natural fats and oils support healthy skin and fur.
Q: Do I need to add supplements?
A: Our meals are formulated to be complete and balanced. Unless your veterinarian recommends otherwise, no extra supplements are needed.
Allergies & Special Diets
Q: Are your meals suitable for dogs with food allergies or sensitive stomachs?
A: We offer multiple proteins (chicken, lamb and vegetarian) to help you avoid common allergens. According to veterinary sources, proteins from dairy, beef, chicken and wheat are the most common food allergens in dogs. Lamb is used less often in commercial diets and can be a better-tolerated alternative; because many dogs are not exposed to lamb, the likelihood of developing an allergy is lower. Our gentle cooking and limited-ingredient recipes also make our meals easier on sensitive stomachs.
Q: Why choose lamb as a protein?
A: Lamb provides high-quality protein and essential fatty acids. It can be an ideal alternative for dogs sensitive to common proteins like chicken or beef; its novelty means dogs are less likely to be allergic to it.
Q: Do you have vegetarian options?
A: Yes. Our vegetarian recipe uses cottage cheese, red kidney beans, brown rice, barley, vegetables and seeds to provide complete protein and balanced nutrients. It's suitable for households that prefer plant-based feeding or for dogs that thrive on meat-free diets.
Ordering & Delivery (Additional)
Q: Do you offer trial packs?
A: Yes. We offer 2-day trial packs so your dog can sample our recipes before committing to a subscription. You can also contact us for a free sample at +91 91001 33666. Samples however are subject to availability & may take a couple of more days to deliver.
Q: Can I find Pet Gourmet in retail stores?
A: Our products are available online only at present. This allows us to control freshness and deliver directly from our kitchen to your door.
Pricing, Subscription & Bundles
Q: How are your Fresh Meals priced?
A: Pricing is based on meal weight and portion size. You can select the appropriate weight (100g for small breeds, 200g for medium breeds, etc.) and the number of days of food. Our vegetarian recipe is sold in slightly larger packs due to ingredient cost and packaging.
Q: Do you offer subscriptions or bundles?
A: Yes. You can subscribe to receive regular deliveries at a discount. We also offer bundle packs—such as a "Protein Rotation Pack" with chicken, lamb and vegetarian meals—to encourage variety and help dogs with sensitivities. Bundling is a cost-effective way to sample multiple recipes.
Q: Can I change or cancel my subscription?
A: Absolutely. You can pause, modify or cancel your subscription at any time by contacting us at +91 9100133666. We understand that your dog's needs may change.
Feeding & Serving
Q: How do I know how much to feed my dog?
A: Portion sizes depend on your dog's weight, age, gender, breed, neutered status, activity level and metabolism. Our custom-built algorithm calculates the exact portion your dog needs, and each pouch is pre-portioned. Start with the recommended portion and adjust based on your dog's body condition.
Q: Do I need to heat the meals?
A: We recommend serving at room temperature. Simply take the meal out of the fridge and let it warm for a few minutes. Do not microwave the sealed package; instead, empty it into a bowl if warming slightly.
Storage & Safety
Q: How should I store the meals?
A: Store unopened vacuum-sealed meals in the refrigerator at or below 4°C. Once opened, use within 48 hours. For longer storage, freeze the sealed meals and thaw in the refrigerator before serving.
Q: What if my dog doesn't like the food?
A: Transition slowly by mixing a small amount of fresh food with your dog's current diet and increase over a few days. If your dog still refuses the food, contact us—we want to help find a recipe that works.
Customer Support & Policies (Additional)
Q: What is your satisfaction policy?
A: If you or your dog aren't satisfied with our food, please let us know within 7 days of delivery. We'll work with you to provide a replacement, credit or refund as appropriate.
Q: Do you offer treats or other products?
A: We currently focus on complete meals, but treats and supplements are in development. Subscribe to our newsletter to be the first to know when new products launch.
Q: Are Fresh Meals suitable for puppies, senior dogs or pregnant dogs?
A: Our current recipes are formulated for healthy adult dogs. For puppies, senior dogs, pregnant or nursing dogs, or dogs with medical conditions, please consult your veterinarian. We plan to release life-stage specific formulas soon.
Q: Can I travel with your meals?
A: Yes. Keep the meals cold during travel, ideally in an insulated bag with ice packs. If you're traveling by air, check airline regulations regarding perishable foods.
Ordering & Delivery
Q: What is the minimum order quantity?
A: The minimum order is 2 days' worth of meals.
Q: Can I customize my subscription frequency?
A: Yes! You can select from a variety of options: 2, 4, 7, 14, 30 or 60 days. You can also pause, modify, or cancel anytime by contacting us.
Q: What are your delivery hours?
A: We deliver in the morning window (6 AM – 12 PM). Please ensure someone is home to receive the delivery, as the food must be refrigerated immediately.
Q: Do you deliver on weekends and holidays?
A: Yes, we deliver 7 days a week including weekends and most holidays to ensure your dog never misses a meal.
Q: What if I need to change my delivery address?
A: Contact us at +91 9100133666 at least 24 hours before your next delivery, and we'll update your address.
Feeding Guidelines
Q: Can I mix Pet Gourmet with kibble or other foods?
A: While our meals are complete on their own, you can mix them with other foods during the transition period. For long-term feeding, we recommend serving Pet Gourmet as the primary meal for best results.
Q: How long can the food stay out at room temperature?
A: Don't leave the food out for more than 2 hours. If your dog doesn't finish the meal, refrigerate any leftovers immediately and use within 24 hours.
Q: Can I feed the meals frozen?
A: No, always thaw frozen meals in the refrigerator overnight. Never feed frozen food directly to your dog.
Q: Should I add water to the meals?
A: Our meals contain adequate moisture, but you can add a small amount of warm water if your dog prefers a soupier consistency or needs extra hydration.
Health & Wellness
Q: Are your meals suitable for overweight dogs?
A: Yes! Our portion calculator factors in your dog's body condition. For weight management, we can adjust portions accordingly. Contact us for personalized feeding advice.
Q: Can fresh food help with my dog's allergies?
A: Many dogs with food sensitivities show improvement on fresh, limited-ingredient diets. We offer three protein options to help identify and avoid allergens.
Q: Will switching to fresh food change my dog's poop?
A: Yes, you'll likely notice smaller, firmer stools. Fresh, highly digestible food means less waste and easier cleanup.
Q: My dog has a sensitive stomach. Will this food help?
A: Our gentle cooking process and simple, clean ingredients are easier to digest than heavily processed foods. Many dogs with sensitive stomachs thrive on fresh food.
Q: Can I feed Pet Gourmet to multiple dogs?
A: Absolutely! Just calculate the correct portion for each dog based on their individual weight and activity level. We can help you set up multi-pet subscriptions.
About the Business
Q: How did Pet Gourmet start?
A: We started Pet Gourmet because we believe dogs deserve the same quality food we eat. As dog parents ourselves, we wanted to create fresh, human-grade meals that are convenient, nutritious, and made with love right here in Hyderabad.
Q: Are you certified by any food safety authorities?
A: We follow strict food safety protocols and kitchen hygiene standards. Our facility maintains proper temperature controls and sanitation practices for safe food handling.
Q: Do you have a veterinary nutritionist on your team?
A: Our recipes are formulated by canine nutritionists and follow AAFCO guidelines for complete and balanced nutrition. We work with veterinary professionals to ensure our meals meet nutritional standards.
Q: What makes Pet Gourmet different from other fresh food brands?
A: We're local to Hyderabad, which means ultra-fresh meals delivered within 24 hours of cooking. We use human-grade ingredients, cook in small batches, and customize portions for each dog. Plus, our customer service is personal—you can always reach us directly.
Q: Can I visit your kitchen?
A: For food safety and hygiene reasons, we don't offer kitchen tours. However, we're happy to answer any questions about our process via WhatsApp at +91 9100133666. We can share photos and videos of our cooking process.
Special Situations
Q: My dog is a working dog/very active. Do you have higher-calorie meals?
A: Our portion calculator accounts for activity level. Very active dogs receive larger portions. Contact us if you feel your dog needs additional calories.
Q: Can I feed Pet Gourmet to my pregnant or nursing dog?
A: Pregnant and nursing dogs have special nutritional needs. Please consult your veterinarian first. We're working on life-stage specific formulas.
Q: My dog takes medication. Can I mix it with your food?
A: Yes, our food is a great way to give medication. However, always follow your vet's instructions regarding medication and food interactions.
Q: Do you offer meals for large breed puppies?
A: Our current recipes are for adult dogs. Large breed puppies need carefully balanced calcium and phosphorus levels. We recommend consulting your vet and waiting until your puppy reaches adulthood.
Q: My dog is diabetic. Are your meals suitable?
A: Dogs with diabetes need carefully controlled carbohydrates and consistent feeding schedules. Please consult your veterinarian before changing your diabetic dog's diet. We can provide detailed nutritional information for your vet's review.
Payment & Pricing
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, net banking, and digital wallets through our secure payment gateway.
Q: Do you offer discounts for longer subscriptions?
A: Yes! Longer subscriptions (30 and 60 days) come with better value. We also run occasional promotions—subscribe to our newsletter to stay updated.
Q: Is there a delivery fee?
A: Delivery is free for all orders within our service area (Hyderabad and Secunderabad).
Q: Can I get a refund if I'm not satisfied?
A: If your dog doesn't enjoy our food, contact us within 7 days of your first delivery. We'll provide a refund for the unused portion of your subscription. We want you and your dog to be completely satisfied.
Q: Do you offer gift subscriptions?
A: Great idea! Contact us at +91 9100133666 to set up a gift subscription for another dog parent. We can include a personalized message.